I was invloved in a fender bender where the other driver rear ended my car. It was my first accident ever. I did the normal claim filing with my insurance company and found Koss through referrals and yelp reviews. Everyone at Koss was so courteous and was very helpful. They were persistant with contacting me with updates and were very patient with my response time. The car came back good as new and had been washed and vacummed. I think they might have gave it a small detailing.
Good old fashion customer service with an attention to details. Fantastic place.