He contacted us prior to arrival, was courteous, patient, and allowed me to explain my blocked drain problem, and offered several options towards ensuring the old copper plumbing in my 1959 home continued to function. Once the work was completed, Erick ensured the area was cleaned thoroughly, in fact even cleaner that initially found. Finally, prior to completing his service call, Erick suggested a maintenance program, as well as chemicals to ensure success in the future.