The guys that came to our house from Pipe Wrench Plumbing, Heating & Cooling, Inc., did a good job. The only problem I had was that the guy that was working on the water heater had offered us to purchase like three other services that he said we should get. I explained to him that we were on a fixed income and did not want to purchase them. After I told him that, he got angry and told us our bill would be sent to us on the computer and he stormed off. The other guy, the one doing the HVAC work, came in and asked if he offered the yearly maintenance plan to us. I told him no, and he was surprised. We signed up for the plan with the HVAC guy. If I could scale them separately, I would give the HVAC guy 5 stars, and the water heater guy 3 stars, not because he didn't do a good job, but his attitude was bad.