Business Description:
One Hour Heating & Air Conditioning is your 24-hour HVAC repair source. Your complete satisfaction with our technicians is 100 guaranteed. Call now.
Categories
heating & air conditioning
One Hour Heating & Air Conditioning
13507 East Boundary Road, Midlothian, VA 23112, USA
(804) 767-4884

Service

Quality

Will Recommend

Patricia O.

Richmond, VA

One Hour Heating & Air Conditioning

Over charged for simple repair to the tune of 465.00.

I called for service because my heat pump had stopped working. I paid the $99 fee fot the trip out and diagnostics. The problem was a faulty thermostat which was under warranty. The charged me the outrageous sum of $366 to swap it out. The tech spent less than an hour there. I questioned the tech about the price and the office twice and could get no explanation for the charge. The invoice lists "cleaning of IAQ". I don't know what that is and did not request that. There is no mention of the thermostat or the warranty replacement. I will never do business with this company again.

comments

We appreciate any feedback our clients can provide. While we understand this clients frustration, the thermostat was out of warranty through the manufacturer. Our technician spent almost 4 hours completing his thorough diagnostic and repair. Before any repair is completed, the client can review all options and a price to stated upfront so there are not hidden charges later.

One Hour Heating & Air Conditioning commented on 06/21/2012