We had an exceptional experience with benjamin Franklin Plumbing and specifically, their representatives Charles England and Andrew Yarnall. They were professional, knowledgeable, punctual and efficient in their work. The weather was horrible and they had to work outside in a location that was difficult to get to. There was no irritation or frustration - - just a very positive demeanor. The work area was also perfectly clean when they left it and the problem seems to be repaired given that we have had no further issues. I was also very appreciative that they went well above and beyond to accommodate some special needs that we had as a customer. Our large dog had knee surgery a few days prior to their visiting our home and it was critical that we keep her calm and immobile. As with many dogs, strange noises and visitors in the house is a combination that would overly excite her and make it difficult to keep her immobile. Suffice it to say that she slept almost the entire time they were here - - waking only when her pain medication had worn off. This was because they entered our home from the basement - - which wasn't convenient for them - - and then managed the volume of their voices/work so that it couldn't be heard upstairs. I didn't think it possible to have anyone in our home, especially someone repairing items, and our dog not hear them. They also seemed genuinely concerned about her well being and therefore didnt' seem aggitated by the additional complexity for this job. I can't thank Charlie or Andrew enough. This was a great experience and I would highly recommend Benjamin Franklin to our friends, neighbors and family.