I needed a large upright piano moved into my home. I know there is a special dolly and other equipment that can be used to do this. Because Mad City Moving's website specifically mentioned the ability to move pianos, I assumed the movers would arrive prepared with this equipment. Nope. They decided to just heave ho it up the stairs into my house and hope for the best, rather than formulating a strategic plan. I was terrified that they were going to drop it the entire time--and they came close, several times. Pianos are HEAVY. I also had to specifically ask them to lay down a runner--luckily, because they definitely would have knicked up my hardwood floors otherwise.

They were also young and unprofessional, and charged me for an hour when the whole experience took 10-15 minutes tops. They all arrived with bright red slushies of some kind, so I assume they were charging me for the time it took them to go to lunch before the job. I was not happy with this experience and will never call Mad City Moving again.