Michael Norris is a wonderful insurance agent. He's intelligent, trustworthy, and straightforward. He's very responsive and returned my call within the hour. I felt like he really gave us his personal attention and care in helping us make a decision on switching insurance groups. He was very thorough about explaining the insurance sector and gave us a lot of great, cost-efficient suggestions based on our savings plan. We've been using him for the last four months and like how approachable he is. We're very satisfied with the service and would definitely recommend him.