ASAP Chem-Dry was totally on time which was great because I knew it was a really busy day for them and we had to be a little creative in scheduling. However, they showed up exactly on time and did a really good job. I used a similar company before and they were okay but ASAP vacuums the rooms before they start and move furniture that needs to be moved. They also fluffed up the carpet after they done. It all looks great.