My mother has been with the memory care unit at Kensington Park for three months, and I think they have excellent service. They are very responsive if you have any concerns.

They were very good through the process of placing my mom in the unit, and after her placement, they were very good at following up with us about how she was adjusting. They scheduled conferences with us way in advance to check in, and they showed great professionalism in the way they handled the transition.

If a phone call isn't returned, it's because they're very, very busy. If you call again, they'll definitely be in touch. You get the feeling they really care.