My interaction began with them in the store. The first employee, she was very pleasant and knew what she was doing. We decided to shop around, only to come back to them because their prices were better than most and had a great install cost. Our interaction with the second employee was just ad pleasant and would make me a repeat customer. The install guys were a little late, but did the job extremely well and efficient. I would definitely go back, if I ever needed to do more flooring.