PEARSON HONDA is courteous and professional! I had my 2011 Pilot in the service department recently. From the time I contacted my service advisor, John Gardner about the problem, until I received the car- I was treated with the upmost respect and consideration. he assured me all the damages would be repaired. he explained to me what happened and how it would be corrected. When I picked up the car, I was extremely pleased with the results. I will ALWAYS continue to bring my car to Pearson Honda!