Last weekend, a toilet leaked during the night between Friday and Saturday. I called Paul, the Abacus plumber who had replaced both hot water heaters a couple of months ago, he said he would be right over as soon as he finished a job but if it was urgent, call the office and they could send someone else. It could wait for Paul, he was here early afternoon, unstopped the toilet, found those new wipes were the problem. I won't use them again! Service call charge was same as a weekday call, not time and a half or something like other companies charge.