this was an emergency call out. I had no idea who to call and have seen their trucks in my area and remembered the name so I took a chance. I am so glad that I did! The dispatcher was very helpful and nice, even though it was after normal business hours, which was what I needed since I was somewhat upset about the fact that my water heater was spraying water all over my attic. The technician arrived promptly in the window that the dispatcher gave me. I have 3 dogs, who were barking their heads off, but it didn't phase the technician. He was very friendly, explained to me what needed to be done, and didn't try to make it out to be worse than it was. He was efficient and had the work completed properly and quickly. It was a very pleasant experience and I will definitely call them again for plumbing and other needs as they arise.