I was completely and totally taken advantage of. They came out to replace an outside faucet that had burst. This was very easily accessible from under the kitchen sink and the tech wasn't even at my home for an hour. The actual job itself took less than 20 minutes. I paid over $450. I later call out to other plumbers and get a quote of $85 plus parts (estimating the part would be around $45), and $120 including parts. I've used them for years and have had everything from pipes fixed to a dual a/c and furnace installed. Never again. I'm cancelling my ASAP as well. RUN from this company.