We have had most of our repairs done by family or friends in the past. This was our first time using a service/repair company. My husband found Ostrom on-line and read customer reviews. We decided to call and we were NOT disappointed! Jason came out and provided professional, quality service. Wayne was courteous and professional. Thank you Ostrom for making our first experience with service/repairs a very good one! We will be sure to recommend you to all our family and friends!