Professional. Answered all my questions and I had many. Made a very anxious time easier. Made sure I had all my documentation and counseled me on what way to go. Reasonable charges for my case. Handles everything very well. Irritating bill reminders sent via email however when I was already up to date in payment. Told it was part of system to automatically send out. Would happily recommend their services to anyone else. Employees I dealt with were wonderful.